Policy
The following policies have been put in place to efficiently serve our clients.
Appointment Cancelation
24 business hours’ notice is required for appointment cancelations, starting April 2025.
To cancel or reschedule your appointment please CALL the office. NO TEXTS OR EMAILS.
When cancelling multiple appointments, please include the names of each person you are calling for, we will not assume someone is also cancelling if you are. Failure to provide proper notice will result in the missed appointment being billed to the client. Future appointments will not be booked until overdue accounts are paid for in full. Also, appointment reminders are a courtesy and fully automated. Should you not receive an appointment reminder, it is still your responsibility to remember your appointment.
Product Returns
Please keep your invoices. All products are returnable no less than 2 months prior to the expiration date. The product must be unopened, brought to the office, and accompanied by the original sales invoice. There will be a 10% restocking fee on all returned products.
If paid with debit or with a credit card, the debit receipt stapled to the invoice is also required.
Cell Phones & Recordings
In order to better serve our clients and reduce wait times, please refrain from using cell phones within the office. Video and audio recordings are not permitted within the office.
Shipping Policy
EXPRESS MAIL – Within British Columbia / Alberta / Saskatchewan / Manitoba
Shipping and Handling Fees: $20.00 (small) $26.50 (large)
EXPRESS MAIL – All Other Provinces and International Shipments
Shipping and Handling Fees: $27.50 (small) $45.50 (large)
NOTE: Price subject to change dependant on weight and packaging required.
$100.00 insurance comes standard with each order, additional insurance is to be specified at the time of order and additional fees will apply.
All orders are shipped Thursdays. Please have your orders in by Thursday 12 noon. All orders received outside of that time frame may be shipped the following week, at our earliest convenience. RESTORATIVE HEALTH and PRESERVACELL take no responsibility for lost, open, damaged, or stolen goods once they leave RESTORATIVE HEALTH and are shipped. (Modified April, 2025).
NOTE: Price subject to change dependant on weight and packaging required.
Call Today
306-400-3744